What we help MSPs with
Our consultants have built and run UK managed service providers. We've sat through the PSA migration that went sideways, priced the bundle that didn't cover the cost of Defender, and watched good engineers leave because nobody owned their development. That's the experience we bring.
Service design and packaging
Per-user bundles that cover your costs and include security by default, so you stop selling it as an optional extra clients decline. Clear tiers, clear inclusions and pricing that scales with headcount rather than ticket volume.
Halo PSA and NinjaOne rollouts
Planning and leading moves to Halo PSA and NinjaOne RMM, including the workflows, SLAs, contract and billing setup, automation and reporting that make them worth the switch. We also review existing deployments that never quite delivered what the demo promised.
Tooling review
Most MSPs carry two or three tools that overlap and one gap nobody has noticed. We map the stack, cut the overlap and cost, and close the gaps.
Security baseline
A standard Microsoft-first build for every client: Entra ID, Conditional Access, Intune, Defender for Business and sensible backup. Documented, repeatable and easy to evidence when a client's insurer asks.
Team, skills and ITIL
Skills checks across the team, a structure that fits your size, career paths that keep good engineers, and ITIL processes light enough for a small team to actually follow.
Building a vCIO offer
Turning quarterly account reviews into a paid, repeatable vCIO service with a roadmap, a budget and a report the client values.
Partner programmes
Microsoft CSP, NCE commitments and partner benefits, so you aren't leaving margin or credits on the table.
A recent example
A UK MSP moving to Halo PSA and NinjaOne needed the rollout led and the team brought along with it. Over 12 months we delivered both deployments, ran a skills check across the team, helped manage them day to day and advised the board on direction. Both platforms went live, the business got a clear view of team skills and the board aligned on what came next.
As their leadership put it: "Cloudburst were transformative for our business. We were adrift and they really course corrected with us to lead the business in the right direction."
How we work with MSPs
Engagements range from a single advisory day on a specific decision to a 12 month programme with a consultant embedded in your leadership team. MSP work is under NDA as standard, and we'll tell you up front about any potential conflict with another client.